Replay Webinar : Humanising IT™: Transforming IT service management
Recorded: Tuesday, 24th October 2024
Traditionally, IT service management frameworks have focused on reliability, cost-efficiency, and standardisation. While these frameworks are essential, they often overlook the diverse needs, pain points, and varying skill levels of the users they are meant to serve.
Humanising IT™ enhances these traditional frameworks by integrating human-centred design principles, placing empathy and user needs at the core of IT service management. This shift not only improves the user experience but ensures IT solutions are better adopted, leading to higher productivity and improved outcomes across the organisation.
In this webinar, Katrina Macdermid, the creator of Humanising IT™, will guide participants through the essence of this approach. Gain practical insights into how to elevate IT service delivery, bridge the gap between technology and people, and transform your IT service management practices.
Don’t miss this unique opportunity to learn from the creator of Humanising IT™ and discover how to take your IT service delivery to new heights.
Agenda:
- The problems with IT service management today
- What is human-centred design
- What is Humanising IT™
- Experience – the new “buzzword”
- Not all experiences need to be great
- Case study
Speaker Profile:
Katrina Macdermid - Co-Founder & Director (HIT Global)
Katrina is a globally recognised entrepreneur, an award-winning author, and a leading IT service management expert. Her best-selling book, "Human-centered design for IT service management," integrates human-centered design principles to ITSM, generating unprecedented interest. Considered a visionary & thought leader in the IT service management, learning and consulting domain Katrina is also an ITIL Master, former ITIL Global Ambassador and was a contributing author to all ITIL 4 official publications.
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