For a practical real-world application, our award-winning training app is based on ‘Fly First Airlines’, a fictional company headquartered in Sydney, Australia.
As you progress through your learning journey, you’ll interact with passengers, crew members, and airline staff, gaining valuable insights into how IT teams transitioned IT processes and services to prioritize user-centricity.
This immersive experience will demonstrate how a shift in mindset towards human-centered design transformed IT service management at the airline, delivering benefits to both users and the people supporting the services alike.
Discover Your Perfect Tech Journey
PREMIUM ECONOMY
The Premium Economy Package is our self-paced online training option, offering maximum flexibility and affordability. It’s ideal for organizations looking to provide their IT professionals with foundational knowledge in human-centered IT service management without disrupting their busy schedules.
Features:
- 1 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
Learning Outcomes
Below are the key learning outcomes that you can expect to achieve upon completion of the Humanising IT™ training program:
- Enhanced User Experience: Learn how to apply human-centered design principles to IT service management processes, leading to improved user experiences and satisfaction.
- Increased Efficiency: By focusing on user needs and preferences, you will identify opportunities to streamline IT service management workflows and processes, resulting in increased efficiency and productivity.
- Improved Problem-Solving Skills: Through hands-on exercises and case studies, you will develop critical thinking and problem-solving skills, enabling you to address complex IT service management challenges more effectively.
- Enhanced Collaboration: Humanising IT™ training emphasizes collaboration and communication between IT teams and users, fostering stronger relationships and alignment towards common goals.
- Innovative Solutions: Learn how to think creatively and innovatively when designing IT services and processes, leading to the development of innovative solutions that meet user needs in novel ways.
- Alignment with Organisational Goals: By integrating human-centered design principles into IT service management practices, you will align IT services more closely with organizational goals and objectives, driving overall business success.
LEARNING TIME
We consider our award-winning training to be a learning experience that shouldn’t be limited by rigid schedules. While individual learning styles vary, committing approximately 6-8 hours to the course will allow you to attain your Humanising IT™ certification.
WHO SHOULD ATTEND?
The course is designed for all IT professionals, ranging from service desk analysts developers engineers CIOs; anyone responsible for IT service delivery. Additionally, individuals keen on enriching their comprehension of human-centered design principles and their practical application will find this course invaluable.
EXAM FORMAT
The exam format is online, requiring candidates to achieve a minimum score of 75% from a total of 20 questions to pass successfully and obtain your Humanising IT™ Foundation certification.
PRE-REQUISITES
While not mandatory, a basic understanding of IT service management concepts is recommended. Familiarity with frameworks like ITIL or COBIT and experience in IT service delivery roles can enhance the learning experience. However, the course welcomes learners of all levels, including those with a keen interest in learning human-centered design principles.
REGISTRATION
Simply contact us for further information to begin your journey into Humanising IT™.
CERTIFICATION
Upon successful completion of your Humanising IT exam, you will be awarded an official certificate from HIT Global and a Credly digital badge. Your Humanising IT™ certification is perpetual, with no expiry date.
