Humanising IT™ | Human-centred Design for IT service management

About HIT Global

HIT Global Ltd, founded in November 2022 by industry thought-leaders Katrina Macdermid and Mark Basham, stands as the driving force behind the revolutionary online app training platform, Humanising IT™. Katrina, a globally renowned entrepreneur, and award-winning author, collaborated with Mark, a seasoned Board Advisor, Investor, and CEO, to harness their combined expertise and passion, aiming to disrupt the IT service management industry.

Quality Austria Central Asia Pvt. Ltd is India's partner for HIT Global.

What distinguishes HIT Global is not only the impressive credentials of its founders but also the company’s mission to put the “HEART” into IT service management. Humanising IT challenges traditional process-driven frameworks and bridges the gap between business and IT through its award-winning training approach.

More than just a business venture, ‘Humanising IT™’ represents a game-changer that sets new standards of excellence in IT service management. Humanising IT™ training empowers IT professionals to design IT services beyond mere functionality; it fosters innovation to stay ahead of the ever-evolving tech landscape, resulting in reduced support costs and the right user experiences.

What Sets Us Apart: HIT
Global’s Distinctive Edge

At HIT Global, we redefine IT service management excellence with our award-winning and game-changing approach:
 

Cultivate Innovation	Elevate the User Experience	Advance Your Career	Integrate Psychology
Explore how a human-centered approach can nurture a culture of collaboration and innovation within your organization, driving positive change.	Discover the principles of human-centered design and learn how to design IT services that are intuitive, efficient, and tailored to user needs.	Acquire specialized skills in human-centered design, a highly sought-after competency that can unlock new career opportunities and enhance your earning potential.	Unlock the psychology used by service-based organizations and learn skills to truly understand your users’ perspectives and challenges to create value-driven IT processes and services.

Why Choose Humanising IT™?
 

                         Revolutionize your approach to IT service management with HIT Global and our Humanising IT™
award-winning micro-learning app. Our clients’ testimonials speak volumes about how our transformative training has
helped them to improve their organization’s IT services, and in doing so, has positively impacted their careers.

            Join the HIT Global community and learn how to design IT service management with humanity,
                                            by putting the HEART into IT service management.