“I have just finished reading Katrina Macdermid's book on Humanising IT. I must say, it is a fantastic, entertaining and on-the-money guide to making IT more human-friendly. Much of my time in IT leadership has been spent trying to put words to what Katrina so eloquently describes in just the right amount of detail. It’s rare to read any IT service management text that talks about “lived experience” of customers, and empathy with business users.”

“Having had the pleasure of working with Katrina and now experiencing the joy of this accomplishment with her, how could I not be prouder of this woman! Keep paving the way Katrina, keep writing and taking others on the Humanising IT path.”

“Whether your just starting out in Information Technology or have years of experience in our ever changing community. This is must have training!!”

“I am working through this course and the content brings so much of what we have been missing in the IT/ITSM space into alignment. You need these courses.”