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Process for handling of request for information

Process Step No. Process Description Resp. Forms
1 Request for information may be received from any company / individual through Email, web-site, phone and in writing National Sales Head
2 The request will be forwarded to the concerned department, as applicable. Country Head
3 The concerned person will check whether the information requested for violates the confidential requirement or not. In case it does the requestor will be intimated accordingly. In case it does not than the information will be shared , as asked for. The type of information could be any of following:
  • a. Information related to certified organizations
  • b. Certification Process
  • c. Use of Logo and Mark
  • d. General information on the fee charged
Head of Department
4 To send your query related to information on certified organization, please click on following link or paste it in your browser:
5 To get a proposal / quote please click on following link (or paste it in your browser) and fill-in requisite details:
6 QACA can be contacted at:
7 Information available at web site are :
End of Procedure
List of Records Format No. Retention Period

Amendment History

S.No.. Date Nature and details Changes Approvals
1 01/09/2016 Alignment with requirements of ISO17021-1:2015 Point 7 amended Country Head
2 14/01/2017 Requirements of ICMED Scheme are addressed Para 7 amended Country Head
3 13/02/2017 Details of QACA Mark added Para 3.1 added Country Head

Director's Note

"At QACA, we believe in unlocking the potential of our people to serve them better to our clients. We are a growing organization and being in service sector, new ideas are must for survival. Nurturing young & talented people the is key to our success. We acknowledge the need to handle people differently since they are different. We provide equal opportunities to our people to let them prove that they are not equal"
-Pankaj Rai,
CEO and Regional Director Central Asia

SuCceed With Quality: